**Your new debit card is ready for use. Please activate by calling 877.965.3344**

This page contains our frequently asked questions, guides and other important information. We are always available to assist you if you are unable to find what you are looking for. Please call us at 877.284.1880 or email us at hello@commencementbank.com.

Click here for a list of frequently asked questions.▼

QUESTION

   

ANSWER

     
Will my username and password for online banking be the same?    Usernames will stay the same for business customers but will be changing slightly for personal customers by adding a 1 to the end of the current username. Passwords will change. You will need to do a quick setup the first time you log into the upgraded platform, but we will be here to help.
     
Is there a new online banking app?   The app is an upgraded version of our current apps and is available for download. There will only be one app for both business and personal mobile banking.

ACH Guides ▼

Please see the documents below for ACH assistance.

We are here to help! If you can't find what you need or would like additional assistance, please call us at 877.284.1880.

Debit Cards▼

If you have not received a new debit card, please call your branch or 877.284.1880 so that we can issue one instantly.

Please activate your new card by calling 877.965.3344. 

Digital Banking (Online Banking and Mobile App)▼

Please see the documents below for assistance with common digital banking requests..

We are here to help! If you can't find what you need or would like additional assistance, please call us at 877.284.1880.

First Time Log In For App and Online Banking ▼

Please see below for Business and Personal first time log in instructions. If you need additional assistance, please call us at 877.284.1880.

BUSINESS BANKING

Online banking and mobile app logins will remain the same. 

  • Go to commencementbank.com and click on Online Banking Login or launch the new mobile app by searching “Commencement Bank” in your app store.
  • Log in with your current username
  • Temporary Password will be your current username followed by your current business ID (eg. JSmith12345)
  • Follow the prompts to answer questions and register with the upgraded online banking and app.
  • Once you log in, there will be no need to enter your business ID again!
  • Once you log in, please review all alerts and recurring transfers, and update as necessary.

PERSONAL

  • Go to commencementbank.com and click on Online Banking Login or launch the new mobile app by searching “Commencement Bank” in your app store.
  • Usernames for logging into personal online banking accounts will be the same as they are today, with the addition of a “1” (one) at the end. For example, if your username is JSmith currently, it will be JSmith1 beginning August 14th.
  • Initial temporary password will be your current username plus the last four digits of your social security number. For example, JSmith1234.
  • Follow instructions on the screen to answer the questions and register with the upgraded system.
  • Once you log in, please review all alerts and recurring transfers and update as necessary.

Important Tasks for Your Upgrade▼

Please click the document below for a list of important dates and actions

Intuit User Guide ▼

Please see below for QucikBooks guide.

Notices Guides▼

Please see the documents below for assistance with notices.

We are here to help! If you can't find what you need or would like additional assistance, please call us at 877.284.1880.

Positive Pay Guides▼

Please see the documents below for Positive Pay assistance.

We are here to help! If you can't find what you need or would like additional assistance, please call us at 877.284.1880.

Remote Deposit Capture▼

As part of the upgrade, your RDC machine will receive enhancements that make it easier than ever to deposit your payments! Please see the information below for more details and don't hesitate to reach out if you have more questions. 888.897.9330

Upgrade Advantages!▼

  • Debit cards will be upgraded to include “Tap to Pay” features
  • Multiple options for debit card designs including new Tacoma Rainier’s branded cards
  • Business and personal online banking will be included in one app
  • Personal Financial Management tool called Money Manager for tracking expenses
  • Twice as many account alert options for keeping track of your account activity
  • New portal to pay your Commencement loans by debit card or another bank
  • More loan statements and notices will be available digitally
  • Statements will arrive sooner

Wire Guides ▼

Please see the documents below for wire assistance.

We are here to help! If you can't find what you need or would like additional assistance, please call us at 877.284.1880.